{"id":139559,"date":"2025-11-24T12:36:57","date_gmt":"2025-11-24T11:36:57","guid":{"rendered":"https:\/\/lavozdeibiza.com\/sin-categorizar\/iberia-cyberattack-what-data-was-leaked-and-what-should-affected-customers-do-now\/"},"modified":"2025-11-24T12:36:57","modified_gmt":"2025-11-24T11:36:57","slug":"iberia-cyberattack-what-data-was-leaked-and-what-should-affected-customers-do-now","status":"publish","type":"post","link":"https:\/\/lavozdeibiza.com\/en\/society\/iberia-cyberattack-what-data-was-leaked-and-what-should-affected-customers-do-now\/","title":{"rendered":"Iberia cyberattack: What data was leaked and what should affected customers do now?"},"content":{"rendered":"<p data-start=\"301\" data-end=\"681\">The airline Iberia has confirmed a <strong data-start=\"339\" data-end=\"373\">leak of personal data<\/strong> following unauthorized access to a database managed by an external technology provider. Although the exact number of people affected has not yet been determined, the company has activated an emergency protocol and has begun notifying customers whose data may have been exposed of the incident. <\/p>\n<p data-start=\"683\" data-end=\"975\">Those responsible for the attack were able to access <strong data-start=\"742\" data-end=\"772\">personal but not operational<\/strong> information, the airline said. Iberia insists that <strong data-start=\"829\" data-end=\"887\">flight security has not been compromised<\/strong>, stressing that the breach only affects an external communications repository. <\/p>\n<h2 data-start=\"982\" data-end=\"1026\"><strong data-start=\"985\" data-end=\"1026\">What data has actually been leaked<\/strong><\/h2>\n<p data-start=\"1028\" data-end=\"1124\">Iberia has identified three types of compromised information, all of which are personal in nature: <strong data-start=\"1126\" data-end=\"1149\">first and last names<\/strong>, <strong data-start=\"1153\" data-end=\"1190\">email addresses<\/strong> and, &#8220;<strong data-start=\"1197\" data-end=\"1255\">in some cases, reservation codes for future flights<\/strong>.&#8221;<\/p>\n<p data-start=\"1259\" data-end=\"1485\">The company clarifies that <strong data-start=\"1282\" data-end=\"1407\">&#8220;no complete or usable data on payment methods or access codes to Iberia accounts&#8221; have been obtained,<\/strong> ruling out for the moment a direct risk to cards or passwords.<\/p>\n<ul>\n<li>\n<h5><a href=\"https:\/\/lavozdeibiza.com\/en\/society\/iberia-clears-the-big-doubt-after-the-cyberattack-airline-security-is-not-at-risk\/?swcfpc=1\">Iberia clears the big doubt after the cyberattack: airline security is not at risk<\/a><\/h5>\n<\/li>\n<\/ul>\n<p data-start=\"1487\" data-end=\"1621\">Although the reservation codes have been exposed, Iberia assures that <strong data-start=\"1556\" data-end=\"1592\">there is no record of any fraudulent use<\/strong> resulting from this leak.<\/p>\n<h2 data-start=\"1628\" data-end=\"1666\"><strong data-start=\"1631\" data-end=\"1666\">Iberia takes urgent measures<\/strong><\/h2>\n<p data-start=\"1668\" data-end=\"1753\">As soon as the incident was detected, the airline activated a response plan that included:<\/p>\n<ul data-start=\"1755\" data-end=\"2119\">\n<li data-start=\"1755\" data-end=\"1835\">\n<p data-start=\"1757\" data-end=\"1835\"><strong data-start=\"1757\" data-end=\"1807\">Individual notification by e-mail<\/strong> to affected customers.<\/p>\n<\/li>\n<li data-start=\"1836\" data-end=\"1912\">\n<p data-start=\"1838\" data-end=\"1912\"><strong data-start=\"1838\" data-end=\"1873\">Double authentication is required to<\/strong> manage or modify reservations.<\/p>\n<\/li>\n<li data-start=\"1913\" data-end=\"1985\">\n<p data-start=\"1915\" data-end=\"1985\"><strong data-start=\"1915\" data-end=\"1936\">Free phone number<\/strong> for questions and incidents: <strong data-start=\"1963\" data-end=\"1982\">+34 900 111 500.<\/strong><\/p>\n<\/li>\n<li data-start=\"1986\" data-end=\"2119\">\n<p data-start=\"1988\" data-end=\"2119\">Communication and formal complaint to the <strong data-start=\"2027\" data-end=\"2054\">UCO of the Guardia Civil<\/strong>, the <strong data-start=\"2059\" data-end=\"2102\">Spanish Data Protection Agency<\/strong> and <strong data-start=\"2108\" data-end=\"2118\">INCIBE<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2121\" data-end=\"2342\">The company states in its official statement that &#8220;<strong data-start=\"2169\" data-end=\"2340\">Iberia publicly apologizes to the affected customers and assures that it is putting all means at its disposal to mitigate the impact and prevent further breaches<\/strong>&#8220;.<\/p>\n<h2 data-start=\"2475\" data-end=\"2511\"><strong data-start=\"2478\" data-end=\"2511\">Ongoing research<\/strong><\/h2>\n<p data-start=\"116\" data-end=\"582\" data-is-last-node=\"\" data-is-only-node=\"\">The investigation remains open and is being conducted in coordination with cybersecurity agencies and the vendor involved. While Iberia is gathering technical information on the scope of the attack, security teams are trying to determine the exact source of the intrusion, which customers were specifically affected and whether the attacker attempted to access or copy operational or sensitive data. <\/p>\n<ul>\n<li>\n<h5><a href=\"https:\/\/lavozdeibiza.com\/en\/society\/iberia-suffers-serious-security-breach-customer-data-and-77-gb-of-internal-documents-exposed\/?swcfpc=1\">Iberia suffers serious security breach: customer data and 77 GB of internal documents exposed<\/a><\/h5>\n<\/li>\n<\/ul>\n<p data-start=\"116\" data-end=\"582\" data-is-last-node=\"\" data-is-only-node=\"\">So far, the airline maintains that the leaked information is limited and does not affect the operation of flights, a key point to avoid alarm among passengers.<\/p>\n<h2 data-start=\"2998\" data-end=\"3060\"><strong data-start=\"3001\" data-end=\"3060\">Recommendations for clients: how to protect yourself now<\/strong><\/h2>\n<p data-start=\"3062\" data-end=\"3149\">Both Iberia and the authorities recommend following these basic safety guidelines:<\/p>\n<ul data-start=\"3151\" data-end=\"3510\">\n<li data-start=\"3151\" data-end=\"3234\">\n<p data-start=\"3153\" data-end=\"3234\"><strong data-start=\"3153\" data-end=\"3167\">Be wary of<\/strong> suspicious e-mails or calls pretending to be from Iberia.<\/p>\n<\/li>\n<li data-start=\"3235\" data-end=\"3318\">\n<p data-start=\"3237\" data-end=\"3318\"><strong data-start=\"3237\" data-end=\"3257\">Do not open links<\/strong> or download attachments in unsolicited messages.<\/p>\n<\/li>\n<li data-start=\"3319\" data-end=\"3403\">\n<p data-start=\"3321\" data-end=\"3403\"><strong data-start=\"3321\" data-end=\"3366\">Do not provide personal or bank details<\/strong> by e-mail or telephone.<\/p>\n<\/li>\n<li data-start=\"3404\" data-end=\"3510\">\n<p data-start=\"3406\" data-end=\"3510\">Contact only through the official number provided by the airline: <strong data-start=\"3488\" data-end=\"3507\">+34 900 111 500.<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3512\" data-end=\"3597\">In case of receiving anomalous communications, it is recommended to report them immediately.<\/p>\n<h2 data-start=\"3604\" data-end=\"3657\"><strong data-start=\"3607\" data-end=\"3657\">An incident that reflects a growing problem<\/strong><\/h2>\n<p data-start=\"3659\" data-end=\"3968\">The Iberia case adds to the increase in attacks affecting large companies through external providers, one of the most vulnerable vectors in the corporate digital ecosystem. The company assures that it has reinforced its controls and maintains active vigilance to prevent new illegitimate accesses. <\/p>\n<p data-start=\"3970\" data-end=\"4132\">For now, all indications are that the leak has been <strong data-start=\"4021\" data-end=\"4033\">limited<\/strong>, but the analysis is still open and further updates are not ruled out if more data comes to light.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The cyber attack on Iberia exposed names, e-mails and reservation codes, although the airline confirms that no payment data was compromised.<\/p>\n","protected":false},"author":32,"featured_media":83964,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2910,3287],"tags":[9474,5728],"ppma_author":[6611],"class_list":["post-139559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current-news","category-society","tag-cyberattack","tag-iberia-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Iberia cyberattack: What data was leaked and what should affected customers do now? 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