The City Council of Santa Eulària has registered during 2024 a total of 7,304 incidents through the Green Line, a platform that connects citizens with the Consistory to report problems in public spaces and propose improvements. This service, which combines website and mobile application, has been in operation for nine years and has managed a total of 42,259 incidents since its launch in 2014, consolidating itself as an essential tool in citizen participation.
The main concerns of neighbors
Among the most reported incidents are problems related to the removal of abandoned vehicles, which accumulated the highest number of resolved cases in 2024. Deficiencies in road signage, both horizontal and vertical, also stand out, followed by problems with sidewalks and roadways, and, finally, complaints about street lighting. These categories reflect residents’ priorities in terms of safety, accessibility and general conditions of public spaces, fundamental aspects for maintaining the quality of life in the municipality.
Steady growth in the use of the platform
Since its launch in 2014, the Green Line has experienced a notable increase in its use. While in its first year just 280 incidents were recorded, in 2024 the figure exceeded 7,300. This demonstrates the growing confidence of neighbors in this tool, which allows them to send quick and detailed notifications about any problems identified. Of the incidents reported in 2024, 65% have already been solved, while another percentage is in process or pending administrative procedures. These data highlight the effectiveness of the system in responding to citizen demands in an agile and efficient manner.
A participatory management model
The City Council has emphasized that the Green Line has not only improved the management of the municipality’s problems, but has also strengthened the relationship between local authorities and residents, fostering greater collaboration in identifying priority needs. The platform, available in both web and mobile app formats, has 27 active categories that allow each incident to be directed to the appropriate department, expediting its resolution. In addition, the City Council stresses that around 80% of the total incidents managed since 2014 have been resolved.
